TERMS AND CONDITIONS

CANCELLATION

The Customer is entitled to cancel an order before it is dispatched by the supplier to avoid suffered losses and missing on profits by Supplier. 

RETURNING

The Customer shall only be entitled to return the Products to the Supplier, in case Supplier has explicitly given permission to do so in writing and only under conditions set by Supplier. Costs associated with returning the Products to Supplier shall be at the expense of Customer, with the exception of costs for returning Products in connection with a well-founded complaint.

BILLING AND PAYMENT

Payments are done on spot after the customer choosing all the products they need. After confirmation then the order can be delivered.

DELIVERY AND RISK

The supplier is required to conduct his obligations with the necessary caution. 

The Customer is required to do all which is reasonably necessary or preferable to make a timely delivery by Supplier under the agreement possible.

The agreed delivery time is not a strict deadline, but is only approximate. Supplier shall not be in default by the mere exceeding of the agreed delivery time. If the delivery time is exceeded, Supplier shall ensure delivery of the Products as soon as possible.

INSPECTION AND COMPLAINTS

The customer is obliged to inspect the delivered Products on the moment of the delivery and receipt of the Products and to determine whether the Products are in accordance with the order.

 If the Customer is of the opinion that the delivered Products do not comply with the order, he/she must submit a written complaint to Supplier, stating the reasons of the complaint, within 24hours after receipt of the delivered Products. 

The Customer will allow Supplier to inspect the Products that are subject to the Customer’s complaint and to inspect the validity of the Customer’s complaint. The customer’s right to complain expires if the Customer does not provide Supplier with sufficient opportunity to inspect the Products and to inspect the validity of the Customer’s complaint.